order process

Order easily and conveniently in 5 steps

How can I order from Polestore?

1. Choose your item(s).

Simply select the products you would like to order by choosing the size, color, diameter or whatever you want for the desired item and then click the "Add to cart" button. This will add your selection to the shopping cart. You can find the shopping cart in the upper right corner. You can change this selection at any time before submitting your order by changing the number of products in the shopping cart, deleting the selection by clicking on "Remove" or canceling the order process. You can also have the shipping costs calculated in the shopping cart. Simply enter your country and postal code under the items listed. Then click on "Calculate shipping costs" and you will find out how high your shipping costs are. Now you have 2 options:

  • Clicking on the "Checkout" button will take you directly to the checkout
  • By clicking the "PayPal" button you can pay for your order with Express PayPal. A small window will now open in which you must enter your PayPal access data, authorize the payment and enter your delivery address. You will then be redirected back to our site and the purchase process is complete.

CAUTION!! If you want to redeem a voucher or discount code, please select "Checkout". The code can only be entered at the checkout. Don't worry, you can also pay with PayPal at checkout.

2. Checkout/Cashier

If you already have a customer account, please log in with your email address and password. If you do not yet have a customer account with us, you can create an account by ticking the "Save my information and pay faster next time" box after you have filled out all the fields. Now you can tick "I want to receive news and exclusive offers" if you want to sign up for our great newsletter.

Your data will be collected, processed and used in compliance with data protection regulations ( data protection notice). Of course, we do not pass on your data to third parties or use them in any other form.

After you have filled out all fields, you can select the shipping method. To do this, click on "Continue to shipping".

3. Choose shipping method

Now please choose the shipping method. You have the choice between picking it up in the shop or shipping it with the Austrian Post. Most of our items can be picked up directly from our branch at Hahngasse 17/4 in 1090 Vienna. We only have to ship large items such as poles, stage poles, A-frames or hoops directly from the warehouse. These items cannot be picked up. When you have made your selection, please click on "Proceed to payment".

4. Choose payment method and pay

At this point you can choose your preferred form of payment. We offer the following options:

  • Credit card
  • PayPal
  • Payment in advance

Once you have made your selection, you can optionally enter a different billing address if you wish. Simply check the " Use a different billing address" box. This opens another section where you can enter your billing information.

If you would like to pay for your order directly when you pick it up in the shop, please select prepayment as the form of payment.

If you want to redeem a voucher or discount code, enter it at the latest now in the corresponding window on the right under the products you have ordered and click on "Apply".

Finally, click on "Check order".

5. Check and complete the order process

Finally, you can see a summary of your entire order here. Please check all the data you have provided one last time and read the general terms and conditions and the cancellation policy carefully. You complete your order by clicking on "Buy". You send your order to us and submit a legally binding offer.

Right of Withdrawal

All information on the right of withdrawal