This privacy policy describes how Polestore uses and protects any information you provide when using this website. We are committed to ensuring that your privacy is protected and guaranteed. Any information requested by us relating to your identity will be treated strictly in accordance with this privacy policy. We therefore encourage you to check this page from time to time to ensure that you are fully satisfied with our privacy policy.

Polestore employees are bound by the confidentiality obligations of the Data Protection Act. As a customer, you acknowledge that the use of the data about you specified in the contract will be stored and processed for the purposes of our accounting and customer records. The data is used to comply with legal regulations and to process payment transactions. Customer data will NOT be passed on to third parties unless this is absolutely necessary for the execution of the contract, such as for shipping. Polestore's contractual partners have been instructed about these data protection regulations and are obliged to do so.

What information we collect

  • Surname
  • Contact information including email address
  • Demographic information such as zip code, interests and preferences
  • Information relevant to customer surveys and/or offers

What do we do with the information we collect

We need this information to understand your needs and concerns and to provide you with a better, more personalized service. In particular for the following reasons:

  • Internal documentation and registration
  • To improve our product range and our service
  • To periodically send out newsletters about new products, offers or other information that we think you may be interested in, to the email address you have given us
  • In rare cases to be contacted for marketing research purposes. We can contact you via email or phone to adapt our homepage to your wishes and concerns.


We are committed to protecting your information from unauthorized access by others. To ensure this, we have developed suitable physical, electronic protection mechanisms.

How we use cookies

A cookie is a small file that is stored on your computer's hard drive. It analyzes your web behavior and lets you know when you visit certain pages. Cookies enable web applications to interact with you as an individual. The web application tailors its operations to your needs, likes and dislikes and remembers this information.

We use so-called traffic log cookies to see which pages you visit. This data helps us to better understand the visits to our site in order to be able to design them better for our customers and adapt them to their wishes. We use this information exclusively for statistical purposes and then delete it from the system.

Cookies help us to make our website better by enabling us to understand which other websites you find good and which you don't. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose whether to accept or refuse cookies. Most web browsers automatically accept cookies. You can usually change this in your browser settings. However, this may prevent you from taking full advantage of using a website.

Links to other websites

Our website contains links to other websites. As soon as you click on one of these links, you leave our website. We have no control over this other site and are no longer responsible for the protection of the private data you provide there. These other sites are also not subject to our privacy policy stated here. Therefore, please be careful and check the data protection regulations of the websites concerned in advance.

Control your personal information

You can refuse the recording of your personal information in the following ways:

  • If you're asked to fill out a form on a website, look for the button that says you don't want your personal information to be used by anyone for direct marketing
  • If you have already agreed to the use of your personal data and change your mind, please send us an email to and let us know

We will NOT pass on, sell or rent your personal data to third parties unless we have your express consent to do so or are compelled to do so by legal reasons. We may send you promotional information about third parties that we think you may be interested in if you tell us you wish this to happen.

If you would like to know exactly which data we have archived from you, please send us an email to .

If you think that the information we have about you is incomplete or incorrect, please also let us know at . We will then change your data immediately.

Google Analytics Privacy Notice

This website uses Google™ Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on Google's behalf. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you can if applicable not use all functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The deactivation add-on for browsers from Google Analytics gives the website visitor more control over which data is collected by Google Analytics on the websites accessed. If you do not want your data to be saved, please install the deactivation tool provided by Google at .

We also use Google Analytics to evaluate data from AdWords and the double-click cookie for statistical purposes. If you do not want this, you can deactivate it via the Ads Preferences Manager ( ).

You can find more information on this at or at (general information on Google Analytics and data protection ). We would like to point out that on this website Google Analytics has been expanded to include the code "gat._anonymizeIp();" in order to ensure that IP addresses are recorded anonymously (so-called IP masking).

As an alternative to the browser add-on or within browsers on mobile devices, please click this link to deactivate Google Analytics to prevent future detection by Google Analytics within this website (the opt-out only works in this browser and only for this one Domain). An opt-out cookie is stored on your device. To delete your cookies in this browser, you must click this link again.

Use of Facebook plugins

This website uses plugins from the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). If you call up websites on our website that have such a plugin, a connection to the Facebook servers is established and the plugin is displayed on the website by notifying your browser. This transmits to the Facebook server which of our websites you have visited. If you are logged in as a member of Facebook, Facebook assigns this information to your personal Facebook user account. When using the plugin functions (e.g. clicking the "Like" button, posting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plugin. You can find more information about the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy in Facebook's data protection information.