Shipping

Delivery:

Orders are processed and shipped immediately after receipt of order or payment. We send our goods with the Austrian Post. X-Pole products are specially shipped from England with UPS. Polestore Merch products are produced and shipped by our partner Spreadshirt. Spreadshirt's terms of delivery and returns apply to these products. When the goods are shipped, you will receive a shipping confirmation with a tracking link for your package via email.

In the event of refusal of acceptance, an incorrect or incomplete address (name, street, house number, door number) or non-pickup of the package, we will charge for the costs incurred.

Pickup:

If you chose "Pick up in store" as your shipping option, your order must be picked up within the next 2 working days. It is ready for you to pick up immediately after ordering in our shop in 1090 Vienna, Hahngasse 17/4. If you do not pick up your order within 2 working days, it will be automatically deleted. If you pick up your order, you can either pay for it in cash on site or online in advance when you place your order. If you want to pay for your order in cash on site, please select prepayment as the payment method.

Delivery time:

Please take the delivery time for your country from this table:

country Delivery time in working days*
Austria 2-3
Germany 4-6
Switzerland 4-6
rest of Europe 5-10
rest of the world 10-16

*Mon-Fri is a working day, excluding public holidays.

Shipping:

We charge a shipping fee based on the weight of the goods. If you add an item to your shopping cart, you can calculate the shipping costs on the shopping cart page.

Free shipping:

From an invoice amount of €100 (within Austria) or €150 (international) shipping is free. Stage Poles, A-Frames, Hoops, Polestore Merch products and Competition Poles are excluded from free shipping.

ATTENTION! Due to the currently tense situation on the energy price market and the associated explosion in fuel prices, it is not always possible for us to offer free shipping for pole dance poles (all other items will continue to be shipped free of charge at the stated conditions). This applies above all to all countries except Austria, Germany, Italy, Slovenia, the Czech Republic and Hungary. Free shipping is still possible in these countries. If free shipping is not possible in your country, we will contact you immediately after receipt of your order. In this case, you have the option of paying the shipping costs or canceling your order. Due to the extreme fluctuations and the unpredictability of the market, it is unfortunately not possible to make a generally valid statement on this subject. We would be happy to inform you about the current shipping costs via email.


Below this value of goods we charge the following shipping costs:

For Austria:

weight Shipping costs(incl. VAT)
up to 2kg €4.20
up to 4 kg €5.10
up to 8 kg 6€
up to 10 kg €7.50
up to 20kg €13.20
up to 31.5 kg €17.10
up to 40kg €25.50
up to 63kg 35.10€

For Germany,Italy,Slovenia,Czech Republic,Hungary:

weight Shipping costs(incl. VAT)
up to 2kg €7.20
up to 4 kg €17.10
up to 10 kg €23.10
up to 20kg €29.10
up to 31.5 kg 45€
up to 40kg €56.70
up to 63kg 90€

For Belgium,Bulgaria,Denmark,Estonia,Finland,France,Greece,
Great Britain,Ireland,Croatia,Latvia,Lithuania,Luxembourg,Malta,Monaco,Netherlands,Poland,
Portugal,Romania,Sweden,Slovakia,Spain,Cyprus:

weight Shipping costs(incl. VAT)
up to 2kg €7.20
up to 4 kg 20.7€
up to 10 kg 27€
up to 20kg €39.90
up to 31.5 kg €55.20
up to 40kg €79.50
up to 63kg €110.40

For Albania,Bosnia and Herzegovina,Islands,Iceland,Liechtenstein,Macedonia,
Norway,Russian Federation,Switzerland,Serbia,Turkey,Ukraine,Belarus:

weight Shipping
up to 2kg 7€
up to 4 kg 20€
up to 10 kg 40€
up to 20kg 50€
up to 31.5 kg 75€
up to 40kg 100€
up to 63kg 150€

For the rest of the world:

weight Shipping
up to 2kg 22€
up to 4 kg 30€
up to 10 kg 50€
up to 20kg 100€
up to 31.5 kg 150€
up to 40kg 200€
up to 63kg 300€