wir schliessen! polestore sagt danke für 11 wundervolle jahre und schliesst mit anfang dezember für immer. solltest du noch gutscheine haben, löse sie jetzt ein. es werden keine lieferungen mehr kommen. lediglich unsere lager werden abverkauft.

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returns

If you want to return or exchange an item, that's no problem!

You can withdraw from the purchase or exchange one or more items within 14 days of receipt of your order without giving a reason. However, the items must be in perfect and resalable condition, complete and returned in the original packaging. You can of course try them and see if you feel comfortable with them. In the case of damaged goods or goods with signs of use, however, we charge an appropriate fee for the depreciation.

There is no right of withdrawal for sound or video recordings such as CDs, DVDs, etc., as well as for computer software that are delivered in a sealed package if the goods have been unsealed after delivery. Books, magazines and all grip materials that are no longer sealed are also excluded from return.

For a return, please simply fill out the pink return slip that was in your package and put it with your return. Then send the package to us. You have to pay the return costs.

Returns are free for customers from Austria . Please use the enclosed return label for this.

Stage poles are excluded from free return shipping. The return shipping is to be paid for here as well as the renewed shipping.

We recommend customers from other countries to shop with PayPal as a payment method, as it is possible with this payment provider to get their return costs back . You can find more information about this under this link .

PayPal refunds

Our address is:

pole store
Isabella Casensky
Hahngasse 17/4
1090 Vienna

You basically have three options:

  • You want to withdraw from the purchase of this/these item(s). As soon as the package has arrived, we will transfer the value of the goods back. The refund will be made the same way you paid for your order. With the payment method "Purchase on account with Klarna", the amount is transferred directly to Klarna and not to us. You will receive an info mail with all payment information directly from Klarna. If you send items back, the amount to be paid will be reduced accordingly.
  • You would like to exchange this/these items for one or more others (different size, model, colour, ...). As soon as we receive your package, we will send you the new item(s). Of course, you do not have to pay these repeated shipping costs.
  • Would you like a voucher for your next purchase from us? As soon as your return has arrived and been processed, you will receive a voucher for the value of the goods at the e-mail address you provided
Simply mark which option you choose on the pink return slip. Everything is then explained again.

    The right of cancellation does not apply to long-distance contracts

    • for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature or can spoil quickly or whose expiry date has passed or were ordered by us from a manufacturer specifically at the customer's request
    • for the delivery of audio or video recordings or software, provided that the data carriers delivered have been unsealed by the consumer or
    • for the delivery of newspapers, periodicals and magazines

    Sample cancellation form